Refund and Returns Policy
Return and Exchange Policy
Overview
At Wuyirock Oolong, we take pride in the quality of our teas and aim to ensure your satisfaction. If, for any reason, you are not entirely happy with your purchase, our return and exchange policy offers you peace of mind.
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. The item must also be in the original packaging.
Certain items are non-returnable, including:
- Perishable goods such as tea leaves or other consumable items.
- Gift cards.
- Downloadable products.
Return Process
To initiate a return, please contact us at [email protected] with your order number and reason for return. Please do not send your purchase back to the manufacturer.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within 7-10 business days.
Late or Missing Refunds
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; there is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] and send your item to:
Wuyirock Oolong
3300 NE 192nd Street, Unit LP1
Miami, FL 33180
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping Returns
To return your product, please mail it to:
Wuyirock Oolong
3300 NE 192nd Street, Unit LP1
Miami, FL 33180
You will be responsible for the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for items of higher value.
Need Help?
For questions related to refunds, returns, or exchanges, please contact us at [email protected].