Standard Return Policy

Return Window:

At WUYI Rock Tea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your WUYI Rock Tea, you may return it within 30 days of the delivery date.

Eligibility for Returns:

  • Items must be returned in their original condition, unused, unwashed, and with all tags attached.
  • The original packaging, including any protective materials, must be included.
  • Items marked as “final sale” or “non-returnable” are not eligible for returns.

Proof of Purchase:

To process your return, we require a receipt or proof of purchase. This can be your order confirmation email or the packing slip that came with your order.

Refunds:

  • Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
  • If you prefer, we can offer store credit for future purchases.

Return Shipping Fees:

  • Customers are responsible for return shipping fees, which typically range from $5 to $15, depending on your location and the size/weight of the package.
  • If the return is due to a defect or an error on our part, we will cover the return shipping cost.

How to Return:

Please contact our customer service team at [email protected] to initiate your return. We will provide you with a return authorization and instructions for returning your item.

Exchanges:

We do not offer direct exchanges. If you would like a different style or color, please return your item and place a new order.

WUYI Rock Tea: Privacy Policy

Introduction:

At WUYI Rock Tea, we are committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information.

Information We Collect:

  • Personal Information: When you make a purchase, we collect information such as your name, email address, shipping address, and payment details.
  • Browsing Data: We collect information about how you interact with our website, including IP address, browser type, and browsing history.

How We Use Your Information:

  • To Fulfill Orders: We use your personal information to process and ship your orders, and to communicate with you about your purchase.
  • Marketing: With your consent, we may send you promotional emails about new products, special offers, and other updates.
  • Improving Our Services: We use browsing data to analyze customer behavior and improve our website and services.

Sharing Your Information:

  • Third-Party Service Providers: We share your information with third parties that help us operate our business, such as payment processors, shipping companies, and email service providers.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights.

Your Rights:

  • Access and Correction: You have the right to access and correct your personal information.
  • Opt-Out: You can opt-out of receiving marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.

Security:

We take reasonable precautions to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Policy:

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

Contact Us:

If you have any questions or concerns about our privacy policy, please contact us at [email protected].

Return Policy Fees

At WUYI Rock Tea, we strive to make returns as simple and affordable as possible. Return shipping fees typically range from $5 to $15, depending on the location and size of the package. These fees will be deducted from your refund amount. If the return is due to a defect or an error on our part, we will cover the return shipping costs.

Please reach out to our customer service team at [email protected] for further assistance.